Cloud Telephony Empowers Businesses with the Ultimate Tool of Communication

Telecommunication has existed for a long time, but even today, businesses in India struggle with disruptive communication setups, thanks to legacy telephone setups that have copious shortcomings. However, some that have dared to cross over to cloud telecom has a different story to tell. The scenes are starkly different on either sides. Cloud telecom solutions offer by Big V Telecom and others took off since the time it hit the market. Cloud telephony is expected to replace PBX and EPABX based telephone setups for good in the near future. So, the most practical thing to do for business at this juncture is to adapt to the change and get promoted to the newer and smarter.

To understand how cloud telephony manages to transfer the power of communication back to the businesses of India, one must learn a few things about the technology in general. Hitting the points of significance, here are some questions about cloud telephony services in India and experts’ take on them. This will help shed some clarity on the concept of cloud telephony and uninterrupted communication.

What’s New and Different in Cloud Telecom Services?

Cloud telecom companies work closely with traditional telecom service providers as well as box players. It’s a conjunction of cloud computing and traditional telephony, except that the end customers will only have cloud telephone solutions. A smarter and much improved connectivity solution, this technology is based in cloud. With the use of IVR, cloud telephony providers automate responses to incoming calls while making outgoing calls possible without the involvement of a representative. Cloud telecom services is different from consumption telephone models, in that they do not have cumbersome set up issues, no in-house equipment to maintain, no fat bill to pay or disruptions to bear.

The idea behind cloud telephony is to open the otherwise siloed, closed and totally proprietary system of telecom and take it over to the Internet which is a teeming ecosystem of users, developers and other experts and open it up. That itself makes the system so much more multi-functional and effective. It gives people more control, control to choose the calls they want to answer, those that they simply want to block, others they want to route, plug infinite extensions to one line and keep it going all day and night long, without the help of a representative. The cherry on the cake is, none of the calls clash even if they ring at the same time, so no one has to be on hold.

Some Examples of Companies That Have Benefited from Cloud Telecom Solutions

A number of e-commerce and banking companies had grabbed at the opportunity the moment they arrived, and they have made no secret of their full approval of this system. eCommerce companies in India like Flipkart and Jabong depend heavily on cloud telephony services. The service enables these merchants to make timely deliveries, quick confirmations, dispatch information and other things very easily. Even courier companies like Bluedart have benefitted largely from the use of virtual phone number.

If you are looking to buy toll free number from a reliable provider, then Big V Telecom has a bunch to offer. One of the cloud telecom giants of India, Big V Telecom is a very well reputed IVR service provider in India. Big V also currently hosts new franchise opportunity for those interested in low-investment franchises.

A Quiz to Find Out If Your Enterprise Needs Cloud Telephony Solutions

When a new technology arrives in the market, entrepreneurs find themselves going into a standby mode. Most businessmen like to wait it out to learn more about it from first-hand users before they even consider it. That’s prudent because a product that hasn’t been reviewed at all is a risk. If you feel the same about cloud telephony, then here is a quiz that ends all dilemma. Listed below are a few questions that help answer if cloud telephony would mean new business opportunities for your house or is it another trivial investment you can dodge without missing anything. To help clients make the right pick, Big V Telecom and similar companies offer a formal consultation at the start.

Just to make a clean appearance of things right from the start, whether you own a franchise in India or your own company, you need to have a flawless communication system in place that bridges the distance between your company and its clients most effectively. Now, let’s get started on the questions.


What is Cloud Telephony?

In case you are still not clear about it, cloud telephony is a communication system, more precisely a digital infrastructure that enables automation of communication. Recently identified as a driving asset of businesses, it is a digital tool that helps widen the reach of businesses, frequents communication helps companies serve their clients better on phone. Experts opine that digital tools like an Interactive Voice Response System or IVR are indispensable to businesses of today, and that is irrespective of the sector or size.

To make things a touch more plain, cloud telephony solutions is the means of transferring a business’s telephone infrastructure from legacy setup to what we know as cloud. Through an IVR software, incoming and outgoing calls may or may not use the existing fixed phone lines and other mobile devices, but the calls will be entirely digital, transmitted and routed through the Internet.


When I Consider It for My Company? Does It Mean New Business Opportunities?

You want to consider cloud telephony services for your business for number of reasons. The first of the advantages of this telecom solution will shed some light on that question. Broadly speaking, there are three reasons why companies are considering using cloud telephony and why you should too. In a nut shell, they are:

  • To reduce the costs of operation by a wide margin
  • To better the quality of service perceivably
  • To develop new and improved services that your clients can’t refuse to avail


What Are the Signs That Point Towards the Need of Cloud Telecom Solutions for Franchise in India?

Alternately, you can read the signs that your business is giving you to decide whether to migrate to cloud telephony solutions or stick to your old telephone setup.

Distributed workforce with lots of remote workers, mobile staffs and multiple office locations.

A running fleet of field operatives that could use a central telephone system.

Requiring customer verification and call recording

Big V Telecom is one of the top providers of cloud telephony solutions in India with clients from all industries. Through Big V Telecom, you can get a toll free number right from this instant. Just dial a number, and a virtual number will be set up for you within the next hours.