The challenge that the companies face while marketing in India is that around 70% of the population resides in small towns and villages where digital connectivity and media outreach is limited. But they can instantly connect with this large proportion of Indian population through phones with over 1,040 million mobile and landline connections. Making the most of this connectivity, marketers across various sectors have vividly used missed call marketing for consumer...
With rapidly changing economic scenario, businesses need communication systems that are highly dynamic. They need systems that go beyond merely providing connectivity and give the business additional benefits that provide competitive edge. This is what technologically advanced cloud telephony aims at providing your contact center.
Here are 5 ways a virtual contact center can give your business competitive edge:...
Rightly designed and executed Outbound IVR campaigns can definitely strengthen a business’s ability to build healthy customer relationship, proactively handle potential grievances, and streamline customer engagement. Here are some key pointers to consider while planning your Outbound IVR campaign to ensure it achieves desired success.
- Use an updated customer database