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Get a Single Virtual Number for all your Telecommunication Needs

Cloud Telephony that was earlier thought to be accessible to only a privileged few big companies with access to funds and technology, is now becoming quite popular with even small and medium businesses. With advancement in technology, cloud telephony services have become more affordable and customizable. It has given the organizations freedom from having to maintain complex PBX systems as everything is cloud hosted and does not require the users to maintain any complex infrastructure in-house.

Control the whole business with a single virtual number

Having a well-connected telecom system meant having multiple numbers to accommodate various locations and departments. With multiple numbers came complex wiring mess and maintenance prone PBX systems. Even after this there was no assurance that your business could handle all the incoming calls efficiently without missing a few.

With advent of cloud telephony services, there has been a sea change in the way businesses handle internal as well as external communications. Today a single virtual number can connect all your locations and departments and simultaneously handle multiple calls.

Manage your Business from wherever you go!

Cloud call center is best known for incorporating all the communication services into a single unit. This all-in-one communication system also ensures that you can manage and supervise your business from anywhere in the world. Cloud Telephony Service providers in India like Big V Telecom, the first Tata Elxsi incubated company provides convenient web as well as mobile app access through which you can monitor and listen to voice logs for all or any calls. This helps you maintain high standards of customer service quality.

You can even get unified notifications of all the important activities on your cloud contact center via e-mail, SMS and voice calls.  Thus wherever you go you are never too far away from your business.

Increase Business Efficiency at Affordable Costs

Your hosted call center provides you with uninterrupted connectivity even in crisis situations like extreme weather conditions or while you are in the midst of relocating your office.  Thus your business is up and running and you will never miss a single business opportunity due to lack of connectivity.

All this is available to you at very affordable costs, since there is no infrastructure set-up or man-power recruitment required. Cloud telephony not only helps you cut down operational expenditures but also initiates a flexible, receptive and more efficient working environment.

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Cloud Telephony Services– Your On-demand Communication System

The just-in-time concept of manufacturing is now gaining popularity in the service sector too. Just-in-time or on-demand services refers to availing the services only when required and paying only for the services when in use. This concept is especially beneficial for businesses that need to avail technologically advanced services like cloud telephony, which would otherwise demand high investment.

Minimize Operational Costs with On-Demand Cloud Telephony Services

Telecommunication as a service has historically been one of the important elements of business that required pre-planned implementation until the advent of cloud telephony. Cloud Telephony is redefining the way businesses today look at setting up their communication systems. With many established cloud telephony service providers, India has been able to provide large scale and affordable on demand hosted IVR solutions.

Since the services are availed from third party service providers, businesses themselves don’t need to make any additional investment in setting up infrastructure or procuring additional manpower. Additionally there is no need to sustain high maintenance PBX systems as it is all hosted on the cloud.

Instant scalability of cloud telephony infrastructure

On-demand cloud telephony has given businesses the liberty to take quick strategic decisions about relocating business without having to undergo delay in setting up required communication channels. Since the business phone system is cloud hosted it does not require any physical relocation and can be used without any interruption on your mobile phones as well.

In case of expanding business at a new location all that the business has to do is call up the cloud telephony service provider and ask for up-scaling services by adding new extensions that can be conveniently used on existing virtual number. The employees can use these numbers on their mobile phones too.

Aids Strategic Marketing

Affordable IVR services from providers like Big V Telecom, the first company to be incubated by Tata Elxsi, ensure that the businesses can take up informed marketing projects to gain a competitive edge without having to undertake large monetary risks. With real time and on-demand call analytics, companies can know the success rate of various marketing channels and invest in the most profitable ones.

Additionally for taking up marketing initiatives like missed call campaigns or outbound IVR surveys, cloud telephony service providers can offer short-term on-demand missed call and outbound IVR services on existing numbers for the stipulated time-frame of the campaign.

With cloud telephony at your hand you can upscale or downscale your telecommunication facilities as per your business requirements. You will no longer require spending on unnecessarily maintaining systems that might be of use only in future and can optimize the allocation of your resources for more important aspects of business.

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How Hosted Call Center Solutions Benefit Small E-Commerce Businesses

E-Commerce has given rise to wider marketing avenues for locally operated small and medium businesses. The online business format provides them the ability to market their products not just within the country but even across the globe. All that they need is to ensure prompt handling of increased customer inquiries and provide adequate sales support. This can become a challenge for a small business with limited manpower resources. By adopting affordable and customized hosted call center solutions such businesses can successfully streamline their operations and overcome the common hurdles of an e-commerce model.

Give your business a professional image

When a consumer comes across a new online enterprise, the first instinct is to verify the credibility of the business to make up for the lack of direct touch and feel of the products to ensure quality. Having a cloud hosted contact center with a toll-free or even regular number helps you portray your business as a professionally managed entity. When callers are welcome with a pre-recorded message and their queries are addressed instantly, they feel safe to deal with the organization.

Create a 24×7 active communication channel

For an e-commerce business that is accessible 24×7, consumers could initiate communication from anywhere and anytime. Since being available to answer a call every time is humanly not possible for a small business, a virtual assistant in the form of cloud hosted contact center can come in handy. With features like auto answer, multiple call handling and missed call tracking and notifications your business will not miss a single customer inquiry. Additionally, customers who receive call back from the business are known to value the association with them.

Quantify your business channels

After venturing online through multiple channels, if you cannot determine the most profitable one then your business decisions could go wrong. Hosted call center solution providers like Big V Telecom the first company to be incubated by Tata Elxsi, can help you track calls from different channels and quantify them to generate accurate ROI. In this way you can utilize your limited resources to the most profitable channels.

Tackle Logistical Uncertainty

One of the most prominent issues faced by an online buyer is the uncertainty with delivery of the product. As an online business you can effectively handle the logistical issues by keeping the buyers regularly updated. Order status can be sent through automated outbound calls or SMS through your cloud contact center at highly affordable costs.

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Cloud Telephony Advantage for Automobile Dealers

Buying a vehicle is a decision that a buyer takes after a lot of different considerations. One of the important elements that determine the final outcome is the interactions with various automobile dealers as they are the ones with whom the buyers would enter into a long-term association. Thus automobile dealers leave no stone unturned to fine-tune their operations, especially their communication systems to beat the increasing competition. And what better way to do it than harnessing the cloud telephony advantage!

Single Virtual Number to Create a Unique Brand Identity

Cloud telephony solutions are highly customizable which makes them apt for the complex business structure of automobile dealership. Centralizing telecommunications with a single virtual number allows creating a unique brand identity for automobile dealers. Additionally it creates a unified communication and tracking system for the dealers to manage multiple locations of showrooms and workshops. On the other hand buyers can easily locate and get in touch with showroom located nearest to them.

Improve Lead Management and Conversion

Multiple call handling, intelligent call routing and missed call notification features offered by cloud telephony solutions ensure that the automobile dealers do not miss any inbound leads. Additionally cloud hosted IVR solutions offer auto answering with pre-recorded messages that helps them to professionally greet their customers every time. These pre-recorded messages could also be used to inform customers about current offers to initiate a new lead during inbound as well as outbound calls.

Monitor Sub-dealer Performance

Having multiple sub-dealers makes it difficult for the management to keep a real-time track of sales initiatives and other activities until monthly reports are received. Cloud Telephony solutions can provide call logs and analytics for individual sub-dealers which makes it easy to constantly review their performance.

Additionally virtual call centers offer call recording facility for all the inbound as well as outbound calls. Cloud telephony providers in India like Big V Telecom, the first company to be incubated by Tata Elxsi, provide web and mobile app interface from where the management can easily access recorded calls. This helps them monitor the customer response rate and standardize customer service quality that is of utmost importance in the automobile industry.

Send Automated Reminders to Customers

Cloud telephony can be seamlessly integrated with the dealers CRM database. Combined with progressive outbound calling automobile dealer can send automated reminders for upcoming vehicle service appointment or renewal of automobile insurance. This not only helps increase revenues but also helps build lasting customer relationship.

3 Quick Tips to Run a Successful Missed Call Campaign

Missed call solutions are finding mainstream position in the marketing strategies of many large scale organizations. Although it started with merely getting cricket scores on giving a missed call, today it is being used by banks to provide on-demand services to customers, media and entertainment companies to ask for votes on their reality show and by NGOs to garner support from the masses for social causes. Even multi-nationals have realized that a free missed call can open a large window of opportunities for their business by engaging millions of penny-wise customers. The latest to join the increasingly popular missed call marketing is the trend-setter Facebook itself!

Now, you might be wondering, missed call services are meant only for the big names or large scale organizations. Well, even small and medium sized businesses can effectively use missed calls to enhance their marketing campaigns within a limited budget. What makes them affordable is that they are hosted on the cloud and require no infrastructure. With extensively customizable and highly quantifiable service like DialnDisconnect from Big V Telecom, the first company to be incubated by Tata Elxsi, you can easily design and modify your missed call campaign as and when you want.

All you need to do is take care of the following basics and you can successfully run a missed call marketing campaign.

  1. Offer customers benefit for being a part of your campaign

Since by giving a missed call, the consumers allow you to contact them for pitching new products and services or seeking feedback through a call-back survey, it is important to ensure they too are benefiting from the proposition.

To get the consumers effectively engaged and involved in your missed call campaign it is important to offer them a valuable response. Additionally it is essential to market it well to ensure it reaches the right audience that will respond to the call-to-action.

Based on your target audience, design a creative response that adds value to the customer’s experience in interacting with your organization. It could be as minimal as useful tips related to the business or a small discount coupon on their next purchase.

  1. Use a quick response mechanism

It is important to design the right mix of text and voice based response to appreciate consumer’s efforts. A simple but instant thank you message with a promise to get in touch soon can work wonders in turning a consumer into a loyal customer. The idea is to make the consumers feel valued!

Businesses that offer to call customers back for free against their missed calls have been known to experience increased sales, goodwill among consumers and rise in customer loyalty.

  1. Implement powerful data analytics and optimize the use of data generated

What makes missed call marketing appealing is the fact that it is a medium with potential to reach out to a large consumer base of millions of mobile subscribers in the country. To reach out to the maximum consumers in the region where the campaign is being run, it is necessary to ensure it is marketed well. Once that is done, to effectively tap the created opportunities it is important to have the right data analytics mechanism in place.

With DialnDisconnect, you can access live missed call data and analytics from anywhere through a comprehensive web interface. It can provide detailed data about the time and place from where the missed call is received. It can also automatically sync the generated database with your CRM account too. Additionally it can also provide you with complete audio logs of callbacks generated to ensure timely monitoring and quality control.

Increase Effectiveness of Your Marketing Initiatives with Missed Call Services

While internet is still in its early stage of outreach in India, mobile phones have penetrated even at the grassroots level. With over 833 million active mobile connections across the country, it has outnumbered the reach of other traditional media like newspaper and television. Mobiles have become a preferred choice for marketers to instantly reach out to the target audience, since people are always accompanied by their mobiles.

Capitalizing on the widespread use of mobile phones, marketers have adopted new age missed call services to enhance the effectiveness of their marketing efforts. Missed calls can be configured to generate any desired response in the form of callback or a text message. It can also be used to take a vote, verify mobile numbers, register for various offers and much more.

Making marketing initiatives interactive and quantifiable

Most advertisements whether they are aired on television and radio or printed on newspapers and billboards result in one way communication with no substantial evidence of reaching the right audience. Integrating missed call services in your advertisements can increase their effectiveness by making them interactive for the target audience. The key here is to offer a valuable response in return – like requesting a call back for more information or providing some kind of entertaining content.

Missed call services also help you to know the success of your marketing campaigns. With providers like Big V Telecom’s DialnDisconnect, you can receive powerful and live data analytics on responses generated through missed calls. It will enable you to accurately measure the return on investment for each campaign by quantifying missed calls received through them.

Enables wider outreach to masses

Giving a missed call is one of the most basic functions that any person not familiar with advanced mobile technology too can accomplish. Additionally since missed calls do not cost anything to the users, it appeals even to the pre-paid subscribers who are very careful in spending the limited available talk-time. Thus as compared to sending SMS on premium corporate numbers or making outgoing calls, using the free of cost missed call services can be more encouraging, especially  for people with limited means of mobile connectivity. Many companies have realized this potential and have successfully used missed call campaigns to achieve better results from their marketing efforts targeting Tier 2 and Tier 3 towns as well as villages where 70% of Indian population resides.

Generating Qualified Leads

Missed call campaigns can help you break the ‘Do Not Disturb’ barrier, which restricts any unsolicited marketing activities. By encouraging consumers to request a call back by giving missed call, your company is able to initiate a marketing call with consent from the consumer. This helps you create a pool of qualified leads instead of making random cold calls with lesser probability of conversion.

With DialnDisconnect, you can get an automatically updated customer database generated from your missed call campaigns. This database can be easily synced with your CRM account and used as a ready database of leads for future use.

As you can see, the universally used missed call, has acquired a whole new meaning with the corporate clan integrating it in their business activities. Today missed call services make up for over 500 crore industry in India, and is being used to accomplish wide range of marketing and administrative purposes. A rightly designed missed call campaign can increase effectiveness of your marketing efforts manifold.

Banking on a Missed Call!

Banking sector in India has come a long way from being monopolistic to a highly competitive one post liberalization in 1991. The increased competition led to banks increasing their customer service efforts by providing dedicated relationship managers and employing cutting edge technology in form of online and phone banking. Moving a step further, banks today have integrated different cloud telephony solutions such as missed call services to provide real time services. In contrast to its name missed call services have been put to use to ensure that there are no missed opportunities.

Generate Customized Response

Missed call service is designed to generate an instant automated response. On receiving a missed call on a dedicated number, the caller can be sent desired response via SMS or voice call or even an e-mail.  The response can be optimally customized and altered to meet the requirements of the bank. Banks can run multiple campaigns one after the other on a single number. For instance, during certain festive season if the bank has launched a new auto finance scheme, it can ask customers to give a missed call to get more information about it. Once that scheme is over, the number can be used to promote another scheme by altering the customized response.

Banks can provide standard services like balance enquiry, list of last few transactions or verification of number for mobile banking with separate dedicated extensions for each service.

A Win-Win Situation

Using missed call services results in a win-win situation for both the banks and its customers. Account holders today can literally bank on a missed call for availing basic services at no cost and saving them the trouble of visiting banks for every small task. On the other hand the reduction in need to personally attend to customers’ routine banking requirements, allows the bank to use their resources for other important tasks, resulting in time and cost savings. The service can handle multiple missed calls and can be kept active even during non-banking hours. So there’s zero wait time for customers and provision for ensuring them round the clock service from bank.

Get Add-on Benefits

Services like DialnDisconnect by Big V Telecom, the first Tata Elxsi incubate company; provide benefits that make it more than just a missed call service. It allows you to generate a reliable database of customers that can be used to generate positive leads. Moreover, DialnDisconnect also provides data analytics on response sought. This data can be accessed from anywhere by the authorized person through web interface. Missed call services also help to measure what promotion campaigns are working best for the banks through quantification of missed calls received and response generated for each one.

Since the missed call service is cloud hosted, it does not require any infrastructure or manpower investment and can be installed is short span of time. Due to this cost effectiveness and multi-functionality today many large as well as small banks are adopting it and bringing about a major change in its core functioning.

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How Cloud Telephony Helps Create a Credible Customer Support System

Over 90% of decision makers agree that growth of a company is directly proportional to the quality of customer support provided. It is also a major factor that determines company’s goodwill. A 2014 Global Customer Service Barometer says that over 74% of customers spend more on a brand as they have received good customer service. Now that’s a number no business can ignore!

Building a Reliable Contact Center

For quick resolution of their problems, majority of customers prefer to have one-on-one assistance over the phone from any company. It is therefore important to build, manage and track a reliable contact center that will be the backbone of your customer service efforts. As traditional, manually handled business phone systems fail to meet the needs of dynamic customer support, more and more businesses are migrating to cloud telephony services to build their own virtual contact centers.

Ensure Real-time Customer Support

A virtual call center can provide real-time customer support with customer-centric automated features. With multiple call-handling facility and auto response mechanism provided by cloud telephony solutions, your customers will not have to wait to be attended. Cloud telephony also helps you provide pro-active customer support for any calls received post working hours too, through missed call notifications.

Cloud telephony service providers in India like Big V Telecom through their product YOCC also offer features like multiple language options and connecting repeat callers to the same agent to help you provide personalized services to customers. This increases customer satisfaction and helps boosts customer loyalty.

Optimize Customer Service Quality at Affordable Costs

According to 2012 Global Customer Service Barometer, customers are twice as likely to share their bad customer support incident as against a positive one. With YOCC’s call recording facility you can optimize customer service quality, eliminating any chances of poor customer care. Through their web and app interface you can retrieve voice logs for all or any calls between your customers and agents to keep a track of their customer service abilities and train them accordingly.

With customized virtual call center solutions you can choose features to suit your requirements and pay accordingly. Additionally you do not need to incur any infrastructure or manpower deployment cost, making your virtual contact center a value for money proposition to create a strong customer support system.

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How Virtual Contact Centers Help Businesses Function Professionally Even Without an Office

Soaring real-estate prices have made it difficult for businesses to not just own but even rent commercial offices. But for an inter-connected world like ours, there are always smart solutions to problems. Businesses across the Globe, no matter how large or small, are choosing to invest more in talent and save on real-estate and infrastructure costs by utilizing cutting edge technologies.

One such platform which is revolutionizing the way businesses work is cloud telephony.

With cloud hosted contact centers having no office is no more a big deal. They enable entrepreneurs to work professionally from home or shared work stations by simply using smart phones and laptops.

Work with a Single Virtual Business Number

Staying connected with all the business elements might seem complex, especially with no permanent infrastructure in place. Business telephony systems hosted on the cloud can simplify this communication channel with a single virtual number. This number can have multiple extensions and can enable multiple-call handling to connect all the employees to a virtual call center. Cloud telephony can be implemented in no time and is highly cost effective as it does not require any infrastructure setup. It can be used on existing numbers and mobile phones.

Think Global, Act Local and Sound Professional with Your Own Contact Center Solutions

Many entrepreneurs operate in a global environment with clients, vendors and even employees spread out across various locations. With virtual call centers, businesses can function seamlessly and professionally even without having any physical presence.  Companies like Big V Telecom, the first company to be incubated by Tata Elxsi, offer customized cloud telephony in India, aptly called Your Own Contact Center (YOCC).

A smart business always tailors its services according to area of operation. To cater to different regions entrepreneurs can even localize their automated greetings and other pre-recorded messages on the virtual call center with YOCC’s multi language support and truly think global but act local.

This virtual contact center solution can even provide completely automated, remote but highly professional smart call transfer facilities. With customized routing, incoming calls can be routed randomly or specifically to local employees, depending on the location from which the call is being received. This can help even the smallest businesses to function like a professionally managed corporate and gain client credibility in the absence a state-of-art office.

Remotely Track Efficiency of Employees and Marketing Channels

YOCC’s unique web and mobile app interface allows the entrepreneurs to track their workforce efficiency by remotely accessing real time call data analytics. The accessibility to all call logs and recordings on the virtual call center enables them to monitor and maintain high standards of client servicing. They can also choose to get unified notification via SMS, e-mail or voice call, if any calls have been missed.

Additionally, productivity of marketing channels can also be quantified based on leads received from each one. This will help entrepreneurial start ups, in wisely allocating sparsely available funds to channels providing higher returns.

With cloud telephony supported virtual call center, any business can operate collaboratively with a large number of remotely located employees, even without any office or infrastructure set up. These advantages are sure to make operating without dedicated offices, a new trend among entrepreneurs.

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Be a Part of Digital India with Cloud Telephony

The Government and the youth of India are all geared up for digital revolution. With up gradation of digital infrastructure promising better e-connectivity, today technology is becoming an integral part of every business. The backbone of this technical integration is largely being led by the cloud technology. According to projections by International Data Corp. (IDC), the cloud sector will be valued at over $3.5 billion by year 2016.

One of the most easily accessible and affordable application of cloud technology is cloud telephony.  No matter how small or large your business is, you can be a part of Digital India by using cloud telephony services. Whether you are start-up with no office space or a large company with presence at multiple locations, cloud telephony can help you better manage your professional commitments and contribute in your own little way towards the making of a Digital India.

Increase Ease of Doing Business with Cloud Telephony

With cloud telephony, you can set up an automated virtual call center and ensure your clients experience ease of doing business with you. Products like YOCC by one of the innovative cloud telephony providers in India, Big V Telecom can easily connect your geographically distributed departments and employees on a single virtual cloud hosted number. You will not have to invest in any infrastructure setup or any additional manpower recruitment. In fact you can do away with traditional business phone systems that demand continuous monitoring and frequent maintenance.

As India successfully marches towards realizing the dream of a Digital India, the Make in India efforts are also getting a boost. With more and more companies setting up their facilities in India, there is going to be rise in opportunities for businesses already operating in India too. You can tap on these opportunities by reaching out to prospective clients through channels that work best for you. You can customize your virtual call center solutions to monitor ROI on various channels by quantifying advertisement leads from them.

You can ensure customized receiving and routing of calls to enable smart call transfer, multiple call handling, send SMS, voice or e-mail notifications to clients as well as employees and avail call log analytics for informed decision making. This will enable you to provide quick response service to clients and ensure customer satisfaction even when you are away from your work station. You can connect to your virtual contact center for any information through mobile application and web interface.

Virtual call center solutions like YOCC also offer some intelligent cloud telephony features such as identifying caller patterns, data mining and data analytic and can help your business reap complete advantage of the rising digital wave in India.