Established in the year 1988, Pristine Properties is a reputed enterprise focusing on developing luxurious gated communities with the best of amenities. With numerous developments in some of Pune’s most prime locations, Pristine Properties has earned a reputation for quality and innovation. Not just residential developments, Pristine Properties has also developed landmarks in the commercial, hospitality, warehousing sectors and SEZ’s as well.
Pristine’s Business Communication Challenges and YOCC Solutions:
With multiple large scale projects running simultaneously across Pune, Pristine receives large number of calls every day. To attend the same it has a vast network of sales team. Monitoring the handling of the leads by various executives and tracking their individual as well as overall performance of each project was very complex and time consuming.
To manage, co-ordinate and streamline leads generated through calls amongst their sales executives, they have been using YOCC cloud telephony services since 2011. With sequential call routing, they ensure that the calls were equally distributed amongst the team members. Additionally, sticky agent feature in the YOCC system ensures any repeated call from a customer is handled by the same sales executive who attended the call first time.
With increasing number of projects and their long completion span, Pristine preferred taking new YOCC numbers for every new project. This helps them:
- Get project wise database
- Judge real time response to individual project advertisements
- Zero-in on hot leads and pursue them
- Makes long term end-to-end coordination for an individual project easy on single virtual number.
- Admin alert ensures that sales executives receive complete details of the call received by them.