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YOCC - Big V Telecom

YOCC- Your Own Contact Centre gives you the power to base your entire communication system on an automated, single number that supplies correspondingly to unlimited extensions, without any hindrances benefited by cloud telephony. Our enhanced cloud telephony features will help your lead generation transforming your communication platform in a manner you might have never imagined.

Every call is managed in a professional and organized way. YOCC is the utility for the management to reduce advertisement expenses, increase customer satisfaction, automatically generate call report & cater database of your targeted clients. No other media generates client’s database automatically but now YOCC will.

YOCC delivers key information to improve support operations like days of maximum calls and most responsive employees. Control all your incoming calls with a spectacular and flawless experience with Big V’s YOCC.

YOCC is “Your Own TRUSTED Contact Centre.”

Reduce advertisement cost

YOCC reduces dependency on advertisement media to promote what new is in offering like schemes, promotional offers, products etc… the same can be promoted with YOCC

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Quantification of advertisement

YOCC offers quantification of advertisements from any media may it be print or electronic. With YOCC you get exact analysis of each advertisement in terms of total number of leads generated which in-turn helps the management to plan its future advertisement campaigns.
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Database generation

YOCC creates a database of contact details and thus adds to the efficiency of your customer service and helps in future business communications with your consumers. Enjoy assured lead generation with your own database which is completely trusted and targeted towards your potential customers.

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Voice call monitoring

YOCC handles all calls simultaneously so no calls are missed. Further, calls are automatically transferred to your executives. YOCC facilitates voice recording of each and every call being attended. It will help you understand how clients are being answered by your staff. Get to know word to word conversation which will help in analyzing the inquiries and can also be used for internal training purposes.

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