The Government and the youth of India are all geared up for digital revolution. With up gradation of digital infrastructure promising better e-connectivity, today technology is becoming an integral part of every business. The backbone of this technical integration is largely being led by the cloud technology. According to projections by International Data Corp. (IDC), the cloud sector will be valued at over $3.5 billion by year 2016.
One of the most easily accessible and affordable application of cloud technology is cloud telephony. No matter how small or large your business is, you can be a part of Digital India by using cloud telephony services. Whether you are start-up with no office space or a large company with presence at multiple locations, cloud telephony can help you better manage your professional commitments and contribute in your own little way towards the making of a Digital India.
Increase Ease of Doing Business with Cloud Telephony
With cloud telephony, you can set up an automated virtual call center and ensure your clients experience ease of doing business with you. Products like YOCC by one of the innovative cloud telephony providers in India, Big V Telecom can easily connect your geographically distributed departments and employees on a single virtual cloud hosted number. You will not have to invest in any infrastructure setup or any additional manpower recruitment. In fact you can do away with traditional business phone systems that demand continuous monitoring and frequent maintenance.
As India successfully marches towards realizing the dream of a Digital India, the Make in India efforts are also getting a boost. With more and more companies setting up their facilities in India, there is going to be rise in opportunities for businesses already operating in India too. You can tap on these opportunities by reaching out to prospective clients through channels that work best for you. You can customize your virtual call center solutions to monitor ROI on various channels by quantifying advertisement leads from them.
You can ensure customized receiving and routing of calls to enable smart call transfer, multiple call handling, send SMS, voice or e-mail notifications to clients as well as employees and avail call log analytics for informed decision making. This will enable you to provide quick response service to clients and ensure customer satisfaction even when you are away from your work station. You can connect to your virtual contact center for any information through mobile application and web interface.
Virtual call center solutions like YOCC also offer some intelligent cloud telephony features such as identifying caller patterns, data mining and data analytic and can help your business reap complete advantage of the rising digital wave in India.