Cloud Telephony that was earlier thought to be accessible to only a privileged few big companies with access to funds and technology, is now becoming quite popular with even small and medium businesses. With advancement in technology, cloud telephony services have become more affordable and customizable. It has given the organizations freedom from having to maintain complex PBX systems as everything is cloud hosted and does not require the users to maintain any complex infrastructure in-house.
Control the whole business with a single virtual number
Having a well-connected telecom system meant having multiple numbers to accommodate various locations and departments. With multiple numbers came complex wiring mess and maintenance prone PBX systems. Even after this there was no assurance that your business could handle all the incoming calls efficiently without missing a few.
With advent of cloud telephony services, there has been a sea change in the way businesses handle internal as well as external communications. Today a single virtual number can connect all your locations and departments and simultaneously handle multiple calls.
Manage your Business from wherever you go!
Cloud call center is best known for incorporating all the communication services into a single unit. This all-in-one communication system also ensures that you can manage and supervise your business from anywhere in the world. Cloud Telephony Service providers in India like Big V Telecom, the first Tata Elxsi incubated company provides convenient web as well as mobile app access through which you can monitor and listen to voice logs for all or any calls. This helps you maintain high standards of customer service quality.
You can even get unified notifications of all the important activities on your cloud contact center via e-mail, SMS and voice calls. Thus wherever you go you are never too far away from your business.
Increase Business Efficiency at Affordable Costs
Your hosted call center provides you with uninterrupted connectivity even in crisis situations like extreme weather conditions or while you are in the midst of relocating your office. Thus your business is up and running and you will never miss a single business opportunity due to lack of connectivity.
All this is available to you at very affordable costs, since there is no infrastructure set-up or man-power recruitment required. Cloud telephony not only helps you cut down operational expenditures but also initiates a flexible, receptive and more efficient working environment.