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Cloud Telephony Empowers Businesses with the Ultimate Tool of Communication

Telecommunication has existed for a long time, but even today, businesses in India struggle with disruptive communication setups, thanks to legacy telephone setups that have copious shortcomings. However, some that have dared to cross over to cloud telecom has a different story to tell. The scenes are starkly different on either sides. Cloud telecom solutions offer by Big V Telecom and others took off since the time it hit the market. Cloud telephony is expected to replace PBX and EPABX based telephone setups for good in the near future. So, the most practical thing to do for business at this juncture is to adapt to the change and get promoted to the newer and smarter.

To understand how cloud telephony manages to transfer the power of communication back to the businesses of India, one must learn a few things about the technology in general. Hitting the points of significance, here are some questions about cloud telephony services in India and experts’ take on them. This will help shed some clarity on the concept of cloud telephony and uninterrupted communication.

What’s New and Different in Cloud Telecom Services?

Cloud telecom companies work closely with traditional telecom service providers as well as box players. It’s a conjunction of cloud computing and traditional telephony, except that the end customers will only have cloud telephone solutions. A smarter and much improved connectivity solution, this technology is based in cloud. With the use of IVR, cloud telephony providers automate responses to incoming calls while making outgoing calls possible without the involvement of a representative. Cloud telecom services is different from consumption telephone models, in that they do not have cumbersome set up issues, no in-house equipment to maintain, no fat bill to pay or disruptions to bear.

The idea behind cloud telephony is to open the otherwise siloed, closed and totally proprietary system of telecom and take it over to the Internet which is a teeming ecosystem of users, developers and other experts and open it up. That itself makes the system so much more multi-functional and effective. It gives people more control, control to choose the calls they want to answer, those that they simply want to block, others they want to route, plug infinite extensions to one line and keep it going all day and night long, without the help of a representative. The cherry on the cake is, none of the calls clash even if they ring at the same time, so no one has to be on hold.

Some Examples of Companies That Have Benefited from Cloud Telecom Solutions

A number of e-commerce and banking companies had grabbed at the opportunity the moment they arrived, and they have made no secret of their full approval of this system. eCommerce companies in India like Flipkart and Jabong depend heavily on cloud telephony services. The service enables these merchants to make timely deliveries, quick confirmations, dispatch information and other things very easily. Even courier companies like Bluedart have benefitted largely from the use of virtual phone number.

If you are looking to buy toll free number from a reliable provider, then Big V Telecom has a bunch to offer. One of the cloud telecom giants of India, Big V Telecom is a very well reputed IVR service provider in India. Big V also currently hosts new franchise opportunity for those interested in low-investment franchises.